Summary: This guide provides actionable steps to troubleshoot the "Sorry, we can't find that page" error, which is almost always caused by a bad link in your site navigation, by confirming the content exists and carefully checking the menu link settings.
Before You Begin
- You must have the necessary permissions to access and modify Sites.
- The error occurs when the URL in the menu link does not match an existing, published page.
Step-by-Step Instructions
1. Confirm the Page Exists and is Published. [You cannot link to content that hasn't been created or set to visible.]
2. Click on Sites from your main navigation.
3. Select Menus from the left navigation.
4. Locate the problematic menu item, Click the More menu (...), and Select Edit.
5. Enter your information into the Link To field. [Carefully review the link you've entered for any typos.]
6. Check the link format:
- Internal Links: Use the correct relative path (e.g., /events).
- External Links: Use the full, correct URL (e.g., https://www.example.com).
7. Click Save Link to update the menu item.
Troubleshooting & FAQs
- I checked the link, but it still doesn't work: Verify Page Visibility. Even if the link is correct, the page itself may be unpublished or set to 'Admin Only' visibility.
- The link works when I type it in the browser, but not from the menu: The menu link likely contains a typo. Go back to Step 5 and check the link character by character for extra spaces, missing dashes, or incorrect spelling.