Summary: This guide outlines the minimum password requirements for users who log in directly to their website (e.g., churchdomain.com/login) and provides troubleshooting steps for login issues, including how site admins can unlock accounts.
Before You Begin
- This article is only relevant for users who log in directly to their website (e.g., yourdomain.come/login).
- If you log in through your main Tithely account and navigate to Sites from there, these password rules do not apply.
Step-by-Step Instructions
1. Enter your information into the Password field.
2. Select the Forgot Password option on the login page.
Sites Password Requirements
- Minimum Length: Passwords must contain a minimum of 8 characters.
- Complexity: Passwords must combine a mix of uppercase and lowercase letters, numbers, and special characters (e.g., ?!#$).
- Exclusions: Passwords should not include the word "Tithely," your first or last name, or easily predictable sequences (e.g., 123, abc).
Troubleshooting & FAQs
- I've forgotten my password: Use the "Forgot Password" option available on the direct login page to reset your password.
- I'm locked out and the "Forgot Password" link isn't working: Contact your site admin. They can unlock your account by navigating to Admin > People/Users, locating your name, and selecting "Unlock Account" from the more options menu (...).