Summary: This guide provides instructions for users who log in directly to their Sites website on how to reset their own password via the '/login' page or how site administrators can reset or send a password reset email to an individual user.
Before You Begin
- These instructions apply only to users who log in directly to the website (e.g., churchdomain.com/login).
- If you cannot reset the password yourself, you must contact a site administrator for assistance.
Step-by-Step Instructions
1. Select the Forgot Password option on the /login page. [This sends a password reset email to your address.]
Instructions for Site Administrators
Changing a User's Password
1. Click on Sites from your main navigation.
2. Go to the People/Users section on the left.
3. Find the user (check "Archived" using Filters if necessary).
4. Click the More Menu (three dots) next to the user's name and Select Edit.
5. Select the Change Password section in the user's profile settings.
6. Enter and confirm the new password.
7. Click Save Password and provide the new password to the user.
Sending a Login Email (Password Reset)
1. Click on Sites from your main navigation.
2. Go to the People/Users section on the left.
3. Find the user (check "Archived" using Filters if necessary).
4. Click the More Menu (three dots) next to the user's name and Select Send Login Email. [The user will receive an email with a link to reset their password.]
Troubleshooting & FAQs
- What if the user's email address is incorrect or they aren't receiving the reset link? A site administrator can use the Change Password option (Steps 1-7 in Administrator section) to immediately set a new password for the user.
- I can't find the user in the People/Users list: Check the Filters option to ensure you are searching within Archived users, as they may have been deactivated but still require a password reset.