Summary: This guide provides instructions for administrators on how to temporarily suspend or permanently archive a user account with direct website login access, detailing how to remove their login ability and how to restore or permanently delete archived users later.
Before You Begin
- You must have Admin permissions to access Sites > People/Users.
- This process only applies to user profiles with direct website login access (e.g., churchdomain.com/login).
- Suspending is temporary; Archiving moves the user off the active list.
Step-by-Step Instructions
Suspending a User (Temporary Access Removal)
1. Click on Sites from your main navigation.
2. Go to the People/Users section on the left.
3. Find the user, Click the More Menu (three dots...), and Select Suspend. [The user can no longer log in to your site.]
Archiving a User (Removing from Active List)
1. Click on Sites from your main navigation.
2. Go to the People/Users section on the left.
3. Find the user, Click the More Menu (three dots...), and Select Archive.
4. Confirm that you want to archive the user. [The user will be moved to the "Archived" list and can no longer log in.]
Troubleshooting & FAQs
- How do I let a suspended user log back in? Find the user in the People/Users list, Click the More Menu (...), and Select Unlock. Their access will be restored.
- How do I find a user I archived? In the People/Users section, use the Filters option and Select Archived to view the list.
- Can I permanently delete a user? Yes, after moving the user to the "Archived" list, you can Restore the user or Delete them permanently from the Archived user view.