Summary: This guide explains why Shaw.ca users may not be receiving certain emails due to the provider's strict spam filtering system and provides two direct actions—adjusting spam filter settings or contacting Shaw Support—to resolve the delivery issue.
Before You Begin
- This issue specifically affects users with Shaw.ca email addresses.
- The problem is caused by Shaw's rigorous spam filter blocking legitimate emails.
Step-by-Step Instructions
1. Log in to your Shaw.ca email account.
2. Locate and review your spam filter settings.
3. Adjust the filter sensitivity or Add the sender's email addresses to your safe senders' list.
4. Test to see if the missing emails are now being delivered.
5. Select the Shaw Support Contact Page (if Step 4 fails) to reach out for further assistance.
Troubleshooting & FAQs
- What if adjusting the spam filter settings doesn't work? If the issue persists, you should Contact Shaw Support directly, as they can investigate if legitimate emails are being blocked on their end and resolve the filtering issue.
- Why are legitimate emails being filtered as spam? Shaw.ca employs a rigorous spam filter designed to prevent unwanted or harmful emails, but this can sometimes mistakenly filter out legitimate communications like newsletters.