Summary: This guide explains why you may be unable to manually add certain email addresses to your newsletter list—it is typically because the user has previously unsubscribed, and the system prevents re-adding them manually to respect their choice.
Before You Begin
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You must have the necessary permissions to access Sites and Newsletters.
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The core issue is based on the system respecting a user's previous unsubscribe action.
Step-by-Step Instructions
1. Click on Sites from your main navigation.
2. Select Newsletters from the left menu.
3. Select Subscribers.
4. Select Unsubscribed from the dropdown menu next to Filter.
5. Search for the email address you are trying to add. [If the user appears here, it confirms they previously unsubscribed.]
Troubleshooting & FAQs
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How can a user resubscribe after unsubscribing? They must resubscribe to your email newsletter by entering their email again on your website's public signup form. You cannot manually add them back.
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Why does the system prevent manual re-adding? The system respects the user's choice to unsubscribe. Manually bypassing this setting could violate email best practices and lead to issues with deliverability and spam filtering.
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The user is not in the 'Unsubscribed' list, but I still can't add them: Check if the email address is malformed or if the address has previously bounced or been flagged as invalid.