Summary: This guide walks you through the steps to easily find and edit an individual's newsletter subscriber details in Sites, allowing you to update their contact information and manage which specific newsletter lists they are subscribed to.
Before You Begin
- You must have the necessary permissions to access Sites and Newsletters.
- The subscriber must already exist in your Subscribers list.
Step-by-Step Instructions
1. Click on Sites from your main navigation.
2. Select Newsletters from the left menu.
3. Select Subscribers.
4. Locate the subscriber you want to update. Hover over their contact information.
5. Click the More Menu (three dots...) icon on the right side, and Select Edit.
6. Edit the subscriber's information, such as their first name, last name, email address, and which newsletter lists they are subscribed to.
7. Click Save Subscriber.
Troubleshooting & FAQs
- Can I manually subscribe the user to a list they previously unsubscribed from? No, you cannot manually override an unsubscribe action. The user must resubscribe themselves via the public signup form.
- How do I find a subscriber who isn't on the 'Confirmed' list? In the Subscribers section, use the Filter dropdown to select Unconfirmed or Unsubscribed users, and then use the search bar to find the subscriber.