Summary: This guide walks you through troubleshooting steps for difficulty accessing your Sites dashboard, detailing how to check your permissions, verify your connection, and utilize the Tithely Status Page for real-time updates on any system incidents.
Before You Begin
- Service interruptions may be due to system incidents our team is actively addressing.
- Have the URL for the Tithely Status Page ready to check for real-time updates.
Step-by-Step Instructions
1. Verify your Internet Connection. [Ensure your device is connected and your internet service provider is not experiencing outages.]
2. Check Admin Permissions. [If you are logged in but cannot access Sites, verify with the account owner that you have the correct admin permissions.]
3. Visit the Tithely Status Page: [Check for any ongoing service interruptions and real-time updates.]
4. Clear your Browser Cache and Cookies and/or Try a Different Browser. [These steps can resolve temporary loading issues.]
5. Restart your Device. [A simple restart can often resolve temporary connection problems.]
Troubleshooting & FAQs
- Why should I check the Tithely Status Page? It provides real-time updates on any ongoing issues, offering transparency and confirming that our team is aware of and addressing any service disruptions.
- I'm logged in, but I still can't load the Sites area: Ensure you have the correct admin permissions. Without proper roles, you may be logged into the platform but unable to access the Sites dashboard specifically.