Summary: This guide explains how to recover accidentally deleted information, such as people profiles, tags, events, or forms. You can use the Restore Tool to recover items deleted within the last 30 days.
Before You Begin
Time Limit: Data deleted more than 30 days ago is permanently removed and cannot be recovered.
Restorable Items: You can restore People profiles, Tags, Events, Forms, and other key data.
Permissions: You must have access to Church Management Settings (typically an Admin role) to access the Organization Logs.
Step-by-Step Instructions
Click the Church Management Settings icon (the gear/cog) in the top-right corner of your screen.
Select Organization Logs from the dropdown menu.
Click Restore from the left-hand menu.
Browse the list or use the search function to find the specific item you wish to recover.
Click the Undo button next to the item to restore it. The data will be immediately reinstated exactly as it was before deletion.
Troubleshooting & FAQs
I deleted something 2 months ago. Can I get it back? No. The Restore Tool only retains deleted data for 30 days. Any data deleted prior to that window is permanently erased from the system and cannot be retrieved by our support team.
What specific types of data can I restore? The tool covers most primary data types, including People profiles, Tags, Calendar Events, and Forms.
I clicked "Undo" but I don't see the item yet. Restores are typically immediate. If you do not see the item right away, try refreshing your page or navigating to the specific section (e.g., the People list) to verify it has reappeared.