Summary: This guide explains how to access the Email History to view the Deliverability Report, allowing you to monitor open and click rates and diagnose specific delivery failures like "Previously Reported as Spam," "Unsubscribed Address," or "Bounced Address."
Before You Begin
- The report provides metrics on Delivered, Opened, Clicked, and Failed emails.
Step-by-Step Instructions
1. Navigate to "User Activity" (the gear icon) on the top right.
2. Select "History" "Emails."
3. Select a previous email to view its details.
4. Click either "Delivered" or "Failed" on the left to view the list of recipients and diagnose specific issues.
Deliverability Issues and Resolutions
| Failure Reason | Meaning | Resolution |
| Previously Reported as Spam | Recipient previously marked a message as spam. | Select "Failed" for that email, locate the address, and Select "unblock" to remove the restriction. |
| Unsubscribed Address | Recipient added to the Global Suppression List (e.g., by clicking an unsubscribe link). | User must email support@tithe.ly from the blocked address to be added back in. |
| Bounced Address | Recipient account does not exist OR mail server rejected it as potential spam. | Check the address spelling. If correct, check Improving Deliverability below. Contact support to remove the block if verified correct. |
| Emails With No Text/Only Graphics | The message contained only images/graphics. | Include at least some text in the email body for improved deliverability. |
| Pending | Reasons include an incorrect email in the Profile, an attachment that is too large, or a legitimately stuck Contribution Statement. | Check attachment size (max 20MB) and profile email address; contact support if stuck. |
Improving Deliverability (Advanced)
- Public Email Accounts (Gmail, Yahoo, etc.): Use of these accounts causes deliverability issues because the message comes from Tithely's servers, not the recipient's.
- Solution 1: Move to a private domain name (e.g., name@church).
- Solution 2: Request our support team to enable "Alternate Sending" (forces the message to be sent from a Tithely-owned domain, but replies still go to your correct address).
- Private Email Accounts (Custom Domain): Ask your technical administrator to add the following SPF record to the domain's DNS settings:
- v=spf1 include:sendgrid.net - all (If existing, add include:sendgrid.net to the record; do not create a separate one).
- Filtering in Gmail: If emails are sent to spam, set up a Gmail Filter using *@mail.breeze.chms and mark "Never Send it to Spam."