Summary: This guide outlines the process for failed subscription payments, explaining that Tithely will automatically retry the payment four times over an eight-day period and details the action administrators should take to update the payment method before the subscription is automatically canceled.
Before You Begin
- Grace Period: You have eight days to update your payment method before your subscription is suspended or canceled.
- Retries: Tithely will retry the payment four times over an eight-day period after the initial failure.
- Permissions: Only Account Owners and Admins can manage billing and view invoices.
Step-by-Step Instructions
1. No Immediate Action Required: If you are unaware of card changes, no immediate action is required after the first failure, as the system will automatically attempt a retry.
2. Monitor Email: The Account Owner should monitor their email for failure notifications and the eight-day grace period countdown.
3. Update Payment Information:
- Log into Tithely as an Account Owner or Admin.
- Select Global Settings.
- Click Billing.
- Under the Subscriptions tab, update the credit card on file (or select a different card already on file).
4. Wait for the scheduled retry attempts. [If all four attempts fail, the subscription will be automatically canceled at the end of the eight-day grace period.]
Payment Failure Schedule
| Attempt | Timing | Action Required by Admin |
| Initial Failure | (Scheduled billing date) | Account Owner receives email notification. |
| Retries (4 Total) | Over an eight-day period (spaced out) | Monitor email and Update Payment Information before the 8-day period ends. |
| Final Result | End of 8-Day Grace Period | Subscription is automatically suspended/canceled. |
Troubleshooting & FAQs
- Why is the retry process important? The eight-day grace period and multiple retries are designed to help you fix the payment issue without experiencing a pause in service.
- If my payment fails, how long until my service is cut off? Your subscription is not canceled until the end of the eight-day grace period, provided you do not update the payment method.
- Where do I update my payment information? Access Billing through the Global Settings button. Only Account Owners and Admins can perform this update.