Summary: This guide walks administrators through managing payment methods for Tithely subscriptions via the Global Settings Billing menu, detailing how to update your current card or add a new one, and providing a clear explanation of how prorated charges and credits are calculated when switching between paid plans mid-cycle.
Before You Begin
- You must be logged in as an Account Owner or Admin to access the Billing section.
- Payment Method: Tithely subscriptions currently accept credit or debit cards only (no checks or ACH/bank transfers).
- Proration: Charges are prorated when switching from one paid subscription to another mid-cycle (upgrading or downgrading).
- Important: Payment Failure Warning Should your payment method expire or fail to process, our system will automatically retry the charge up to 8 times over the subsequent two weeks. If the payment cannot be secured by the end of this period, your subscription will be canceled.
Step-by-Step Instructions
Viewing and Updating the Credit Card Used for Subscriptions
1. Log in to your Tithely account.
2. Click the Global Settings button in the top-right corner of the screen.
3. Next, click Billing.
4. Click the Change Card button at the top right-hand side of the screen in the Payment Method box. [The highlighted card is the one currently setup for subscriptions.]
Update the Credit Card on File
1. On the Payment Method screen, select New Credit Card.
2. Enter your new card information and click Add Card.
* Note: The newly added card will be set as the default payment method unless you unselect the checkbox.
Understanding Prorated Charges (Mid-Cycle Plan Switch)
When you upgrade or downgrade a subscription mid-cycle, Tithely applies proportional charges and credits:
| Component | Description | Example (Text Giving to Custom App) |
| Credit for Unused Time | You receive a credit for the portion of the old subscription (e.g., Text Giving) you did not use in the current cycle. | You receive a $6.50 credit for the unused portion of Text Giving. |
| Prorated Charge | You are charged a prorated amount for the new subscription (e.g., Custom App) from the day you upgrade until the end of the current billing cycle. | You are charged $20.19 for the Custom App subscription until the next billing date. |
| Next Full Billing Cycle | On your normal billing date, you are billed the full amount of the new subscription plus the final difference between the prorated charge and the credit. | Total charge on the 16th would be $72.69 (Full Custom App Fee + Remaining Difference). |
Troubleshooting & FAQs
- I only want to add a card for future use, not change my current billing card: When adding a new card, unselect the box for setting it as the default payment method.
- I see a message saying "Thank you for subscribing" after just updating my card: You can generally ignore this message unless you intentionally added a new subscription to your account.
- I need to pay using a check: Tithely subscriptions do not accept payments via checks or ACH/bank transfers; you must use a credit or debit card.
- What happens if my card expires? Important: Payment Failure Warning Should your payment method expire or fail to process, our system will automatically retry the charge up to 8 times over the subsequent two weeks. If the payment cannot be secured by the end of this period, your subscription will be canceled.