Troubleshooting: Clearing Cookies, Cache, and Updating Your Browser

Summary: This guide provides a comprehensive walkthrough of the essential steps to resolve glitches and unexpected behavior in Tithely, detailing how to check your browser status, ensure it is up-to-date, and clear corrupted cookies and cache.

Potential Causes

Common issues while navigating Tithely are often rooted in:

• Cookies / Cache needing to be cleared (stored data becoming outdated or corrupt).
  • Google Chrome Instructions
  • Firefox Instructions
  • Microsoft Edge Instructions
  • Safari (macOS) Instructions
• Firewall/Network restriction (blocking certain data traffic).
• Use of Internet Explorer (all versions, which are unsupported).
• Clicking the browser's 'back' button when running exports (still being tested to confirm).

Step-by-Step Instructions

Stage 1: Device-Specific Check

1. Test on a Different Computer: Check if the problem occurs on a different computer.
   • If it works on the second computer: The issue is isolated to your original computer (move to Stage 2).
   • If it fails on the second computer: The issue might be a network hangup (e.g., virus protection or firewall restriction).

Stage 2: Ensure Your Browser Is Up-to-Date

Tithely works best with current versions of modern browsers (Chrome is preferred).

1. Google Chrome: Click the three dots in the upper-right corner → Go to 'Help' → 'About Google Chrome'. Chrome will check for and install updates automatically.
2. Firefox: Open the menu and select 'Help' (question mark icon) → Click 'About Firefox'. Firefox will check for and download updates automatically.
3. Microsoft Edge: Click the three dots → Go to 'Help and feedback' → 'About Microsoft Edge'. Edge will check for updates automatically.
4. Safari (macOS): Click 'Safari' in the menu bar → 'About Safari'. Safari updates are included with macOS updates (via System Preferences → Software Update).

Stage 3: Clear Browser Cookies and Cache

1. Follow the instructions specific to your browser (Google Chrome, Firefox, Microsoft Edge, or Safari) to clear both cookies and cached images/files.
2. Log back into your Tithely account.

Troubleshooting & FAQs

• Why is clearing cookies/cache important? Clearing these removes stored data that can sometimes cause websites to behave unexpectedly if the data is outdated or corrupt.
• What should I do if the issue persists after clearing everything? Should issues persist, disabling browser extensions one-by-one or checking your system's firewall/network settings could be the next steps.
• Why doesn't Tithely support Internet Explorer? Internet Explorer is no longer supported because it does not receive updates and fails to align with modern web technologies and security standards.