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Printing Name Tags - DYMO (Troubleshooting DYMO Printers)

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Moriah Elliott
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Summary: This guide provides step-by-step instructions and troubleshooting methods to resolve common issues with DYMO printers in Tithely Events, covering connectivity problems, slow printing speeds, necessary software versions (8.7.4/8.7.5 vs. DYMO Connect), and wireless network interference.

Before You Begin

  • Supported Printers: DYMO Label 450 (Wired/Turbo), DYMO Label Wireless, or DYMO Label 550 (Wired).
  • Software Versions: Use 8.7.4 (Windows)/8.7.5 (Mac) for 450/Wireless. Use DYMO Connect for 550 or mixed 450/550 environments.
  • If you cannot print directly from the DYMO Software, contact DYMO Support first.

Step-by-Step Instructions

Name Tags Won't Print (Connectivity Check)

Watch this video that covers four common troubleshooting errors and how to fix them.
*This example is from our previous ChMS System Breeze, so some steps may look slightly different.*

1.  Check Event Settings: Click the Event Settings. Under "Check In," ensure "Print name tag at check in" is selected.

2.  Use Printer Tester: Go to Events Calendar Event Settings Test Label Printer. [This will run diagnostics and report any errors.]

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3.  Verify DYMO Software: Ensure you are using the correct software version (8.7.4/8.7.5 or DYMO Connect) for your printer.

4.  Test from DYMO Software: Ensure you can print directly from the DYMO software itself. If this fails, contact DYMO Support.

5.  Reboot Printer: Go to your event, attempt to check in, and check the printer queue. If the job is stuck, disconnect the printer's power and USB connection for 30 seconds, then plug it back in.

6.  Clean Reinstall: Uninstall everything related to DYMO (Software and Web Service), restart your computer, and then reinstall the correct DYMO Label Software (unplugging the printer first is best practice).

7.  Tag Eligibility: If a new Tag is added and selected as eligible, ensure you also choose that Tag within the "print name tag at checkin" dropdown before it will print.

Name Tags Printing Slowly (Speed Troubleshooting)

1.  Check Network Traffic: Try checking someone in during a time when few people are in the building. If it prints quickly, the issue is network congestion (e.g., from everyone connecting to Wi-Fi on Sunday).

* Resolution: Limit public access to the wireless network (e.g., password-protecting it or partitioning bandwidth).

2.  Check Computer-to-Printer Connection: If printing is still slow with low network traffic, the issue is the computer or software install.

* Resolution: Try hooking the printer up to a newer/faster device for comparison, or perform a clean uninstall and reinstall of the DYMO Software.

3.  Clear Browser Data: Try Troubleshooting by Clearing Cookies & Cache on your web browser.

Troubleshooting & FAQs

  • How do I contact DYMO Support? Contact DYMO Technical Support at 1-877-724-8324 (US/Canada). Their operating hours are typically Monday-Friday, 9:00 AM - 5:00 PM EST.
  • Why do I need to uninstall the software completely? DYMO's best practice is to uninstall everything and restart your computer before reinstalling to ensure all old files are properly removed, which prevents conflicts.
  • Where do I find the correct software to download? You should reference the DYMO Download Center (available on the Dymo website) for the most up-to-date information on DYMO software and drivers.

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