Summary: This guide provides Tithely administrators with the steps to identify recipients who have unsubscribed from church emails by viewing the "failed" status in the Email History, specifically looking for the "Group Unsubscribe" reason, and offers best practices for handling re-subscription requests.
Before You Begin
- Compliance is key: You must respect all unsubscribe requests to maintain good email deliverability and comply with regulations (like CAN-SPAM).
- An unsubscribed recipient will show a "failed" status with the reason "Group Unsubscribe" in the Email History.
Step-by-Step Instructions
1. Log in to your Tithely account.
2. Navigate to the Church Management Settings at the top right.
3. Select User Activity in the dropdown menu.
4. Select Email from the left menu.
5. Look for emails with their status marked as "failed" in the Email History.
6. Click on the failed message to see the recipient's information and the reason for the failure. [If it is listed as "Group Unsubscribe," the recipient has unsubscribed.]
Troubleshooting & FAQs
- How does a recipient resubscribe after unsubscribing? You must guide them to use the "Manage Email Preferences" link found in a previous email or have them contact support for assistance. They cannot be manually re-added by an admin.
- Why is it important to respect unsubscribe requests? It maintains your good email deliverability (sender reputation) and ensures compliance with email regulations.
- I need to view the specific history of a single user's failed emails: After finding the email in the Email History, click on the recipient's information to view more details about the reason for the failure.
- If a recipient wants to resubscribe, guide them to use the "Manage Email Preferences" link in a previous email or contact support for assistance. Here's a helpful article you can send them: How to Manage Your Email Preferences.