Summary: If your DYMO 550 series printer is not recognized by Tithely Events, it is most likely caused by a software conflict between the newer DYMO Connect and the older DYMO Label Software (DLS) web services running simultaneously. The fix requires a complete and clean uninstall of all DYMO software, followed by reinstalling only DYMO Connect.
Issue Summary
The DYMO 550 series requires DYMO Connect for Desktop to function. If you have both the newer DYMO Connect and the older DYMO Label Software (DLS) web service installed, the DLS service may run by default and block DYMO Connect from accessing the printer, resulting in a "printer not recognized" error within Tithely.
Step-by-Step Instructions
1. Uninstall All DYMO Software
- Follow the official DYMO uninstall guide:
How to Completely Uninstall the DYMO Software
* You must remove every piece of DYMO-related software, including any associated security certificates and web services, to ensure a clean slate.
* Follow the official DYMO uninstall guide for your operating system.
* Note: If you are having trouble completely removing the web services, contact DYMO Support for assistance.
2. Restart Your Computer
* Once all software is removed, restart your computer. This is a crucial step to clear any remaining files, temporary settings, and background services from the system memory.
3. Reinstall DYMO Connect
* Download the latest version of DYMO Connect from the official DYMO website.
* Follow the installation prompts to complete the setup. Do not install the older DLS.
4. Test Your Printer
* Ensure your DYMO 550 printer is connected properly.
* Open the Test Label Printer page in Tithely (Events → Event Settings → Test Label Printer) and confirm that your printer is recognized and functioning as expected. [If successful, you will see a confirmation message and the printer should print a test label.]
Troubleshooting & FAQs
- Why is the old software causing the problem? Both software versions run their own web service (host). When two web services try to access the same printer port, they conflict, and the older DLS service often wins, preventing the DYMO 550's required software (Connect) from working.
- How do I contact DYMO Support? For technical support with software removal or driver issues, contact DYMO directly. Their U.S. and Canada support number is 1-877-724-8324, available Monday-Friday, 9:00 AM - 5:00 PM EST.
- What if the printer still isn't recognized after the clean install? Check that you can print directly from the DYMO Connect application itself. If you cannot print from the native DYMO software, the issue is between the printer and the computer, and you should contact DYMO Support.