Summary: This guide provides step-by-step instructions for efficiently communicating with your groups in Tithely, detailing two methods: contacting All Group Members or Group Leaders simultaneously from the Groups Dashboard, or reaching out to selected members from a specific group's page.
Before You Begin
- Permissions: "Groups Edit" permission is required to use the communication features. Group leaders have this functionality for the groups they lead.
- Email Default: By default, emails are sent using Bcc (recipients cannot see each other).
- Church App: Members can communicate with each other directly through the Church App if the "Enable Chat" setting is activated for the group.
Step-by-Step Instructions
Contacting All Group Members or Group Leaders (Groups Dashboard)
1. Navigate to "Groups." [This view shows groups you have permission to access.]
2. Select the groups whose members you want to contact (use the checkbox next to the group name, or the header checkbox for all).
3. Decide who to contact (All Group Members or Group Leaders) using the dropdown menu above the list.
4. Choose your preferred way to reach out (Email or Text Message) using the dropdown menu above the list.
5. Compose your message and click "Send".
Contacting Group Members from the Members Page (Specific Group)
1. Navigate to the "Groups" tab and select the desired group.
2. Click on the "Members" tab.
3. Choose the members you want to contact (select individuals or use the header checkbox).
4. Choose your preferred way to reach out (Email or Text Message) using the dropdown menu above the list.
5. Compose your message and click "Send".
Communication Details
| Channel | Recipient List Logic | Notification |
|---|---|---|
| Bcc (Default): Members with email addresses on file are included in the BCC field (recipients cannot see each other). | The email indicates if you are trying to contact members without email addresses. | |
| Text Message | Uses Tithely's text messaging flow. | You'll be notified if you're trying to contact members without mobile numbers. |
| Church App Chat | Members communicate directly in the app. | Requires "Groups Edit" permission to Enable Chat in the group's settings. |
Troubleshooting & FAQs
- How do I switch from Bcc to To (Reply All)? Click the list of recipients at the top of the Compose Message window and change Bcc to To. Note: "To" messages do not support mail merge fields.
- Can a group leader contact all groups from the dashboard? No, a group leader's dashboard list will only show the groups in which they are leaders, restricting their bulk contact capabilities to those groups.
- Can I send an email blast that includes personalized names? Yes, use the Email People flow and utilize mail merge fields (but keep the default Bcc setting).