Summary: This guide provides simple, secure, and straightforward steps for Tithely administrators to reset a forgotten account password and/or update the four-digit Account PIN, ensuring you can quickly and securely regain access to your church account.
Before You Begin
- You must have access to the email address associated with your Tithely admin account to reset the password.
- The process for resetting the Password is separate from resetting the Account PIN.
Step-by-Step Instructions
Resetting Your Password as an Admin
- Go to Login Page Here
- Select Forgot my password.
- Enter your email address.
- Select Reset Password
- Check your email and follow the steps in the reset link.
Resetting Your Account PIN
- Once you have logged in Here through an email link.
- Go to the Main Menu and click User Settings then Login Security on the left.
- Reset Your Tithely PIN and click Save.
- Enter in your current Password to Save your changes.
Troubleshooting & FAQs
- I did not receive the password reset email: Check your spam or junk folder. If it's still missing, ensure you are using the correct email address associated with your Tithely admin account.
- What is the Account PIN used for? The four-digit PIN is typically used for secure access to certain account features or for processing transactions.
- I am still having trouble logging in after resetting both: Contact the Tithely support team for further assistance.