Donation Receipts and Tax Receipts For Donors

This article provides guidance for donors after they make a donation. It focuses on receiving and understanding Tithely's donation receipts. Readers will learn what information is included in their receipts and how to troubleshoot missing receipts, including how to get their Tax Receipts or view Giving History. 

When you make a donation through Tithely, an automatic donation receipt is sent to your email just seconds after your contribution is processed.

What Does the Donation Receipt Include?

• Date of Gift: The day your donation was made.
• Name of Organization: The specific organization you donated to.
• Amount: The total sum you contributed.
• Fund/Designation: Where your gift is designated to go within the organization.
• Gift ID: A unique identifier for your donation.

Lost or Missing Donation Receipt?

• Check Your Donation History: You can often find a copy of your donation receipt within your Tithely giving history.
• Wait: During peak giving seasons, receipts may take up to an hour to arrive.
• Check Spam/Junk Folder: Sometimes, donation receipts might end up in your spam or junk folder.
• Verify Email Address: Confirm that your email address in Tithely is correct.
• Contact Your Church: If you've tried the steps above and still can't find your receipt, contact your church office. They may be able to provide further assistance.

Tax Receipts

At the end of each fiscal year, your church provides tax receipts for all the donations you've made.

Should you not receive your tax receipt or find any discrepancies, it's essential to reach out to your church directly to address the matter.

Receiving Tax Receipts

Your tax receipts are issued by the organization you've donated to, not directly from Tithely.

•  If you haven't received your tax receipt or spot an error, contact the organization you've donated to directly. They will assist you in getting the correct tax statement.

What to Do If You Notice an Error on Your Giving Statement

Step 1: Review Your Records

Before reaching out, take a moment to review your own records:

• Compare your bank statements or donation confirmations with the giving statement.
• Check for any donations that might have been made near statement cut-off dates, as these could appear in a different statement period.

Step 2: Contact the Issuing Organization

If you still find discrepancies after reviewing your records, the next step is to contact the organization that issued the statement. In most cases, this will be your church or the charitable entity to which you made your donations.

• Reach Out Promptly: Contact the organization as soon as you notice the error.
• Provide Specifics: Clearly explain the discrepancy you’ve noticed. For example, "My statement is missing a donation I made on [date]" or "The donation amount listed for [date] is incorrect."
• Supply Supporting Documents: If possible, provide any supporting documentation like bank statements or email confirmations of your donations.

Step 3: Follow-up

• Be Patient: Remember that rectifying such errors may take some time, especially during busy periods like tax season.
• Keep Track of Communications: Keep a record of whom you spoke with and when, in case you need to follow up or refer to these details later.

Finding an error on your giving statement can be concerning, but by taking these steps, you can ensure that any discrepancies are addressed. Always start by reviewing your own records and then reach out to the organization with as much detail and supporting evidence as possible. Remember, the sooner you act, the quicker the error can be resolved.

Personal History of Your Giving

For a personal record or history of your donations:

• Log into the Tithely Giving App. Once you're in, click on the "History" at the bottom of your screen to view all your donations.

❗ Important Note for Canadian Donors: Canadian tax law specifies that emails sent through Tithely may not serve as official tax receipts.