Summary: This guide confirms that no two users in Tithely can share the same email address, explaining that this unique requirement is mandatory for improved security, error prevention, and maintaining administrative clarity for specific areas like Sites, Apps, and Service Planning.
Before You Begin
- Rule: Each user in Tithely must have a unique email address (you cannot assign the same email address to multiple users).
- This rule is primarily enforced to prevent unauthorized access and maintain security protocols.
Benefits of Unique Email Addresses
1. Improved Security: Unique emails help prevent unauthorized access and ensure that all administrative actions can be traced back to specific, individual users.
2. Error Prevention: Sharing email addresses can cause critical problems with password resets, communication logs, and integrations with other Tithely features.
Unique Email Required for Administrative Access
The unique email requirement is especially crucial for users granted administrative access to these areas:
- Sites in Tithely: Necessary to manage site settings and configurations.
- Apps in Tithely: Essential for administrative access and management of the church app dashboard.
- Service Planning in Tithely: Required for users responsible for managing and planning services, ensuring proper access and functionality.
Troubleshooting & FAQs
- What if I currently have users sharing an email address? You must update their accounts to use unique email addresses to ensure platform functionality and security.
- Can I use a shared office email (e.g., office@church.org) for two different admins? No, even if used for a role, the system treats it as a single user account. Each admin must have their own distinct email address for their user profile.
- Where do I go to fix an email address conflict? See the related article, Editing a User, to update their email address to a unique one.
Can two Users have the same email address? No. Each user in Tithely must have a unique email address. This means you cannot assign the same email address to multiple users.
Benefits of Unique Email Addresses:
- Improved Security: Unique email addresses help prevent unauthorized access and ensure that actions within Tithely can be traced back to specific individuals.
- Error Prevention: Sharing email addresses can cause problems with password resets, communication, and integration with other Tithely features.