Summary: This guide provides the steps to resolve the error preventing online giving. Following these instructions will enable donations for your location by successfully connecting your bank account.
Before You Begin
- You must be an Administrator for your church's account.
- You will need your church's bank account and routing numbers.
Step-by-Step Instructions
- Log in to your Tithely account and click on My Organization in the dropdown menu.
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Select Locations from the left-hand navigation menu.
- Click on the specific location you need to enable, then select 'View and Update Banking Information'.
- Enter your church's bank account details into the required fields.
- Click the Save button to confirm the information.
- Wait up to 4 hours for the system to verify the new banking information. Online giving will become active for your location once this verification process is complete.
Troubleshooting & FAQs
- What does this error message mean? This error appears when the bank account details for a specific church location have not yet been added or successfully verified in the system. Donations cannot be processed until this step is complete.
- I updated the bank information, but the error is still there. After saving your bank credentials, there is a mandatory waiting period of up to 4 hours for the changes to take effect. Please allow this full time to pass before checking the giving form again.
- It has been more than 4 hours and the error persists. What should I do? First, please double-check that the bank account and routing numbers were entered correctly. If the information is accurate and you have waited 4 hours, please contact Tithely support for further assistance.