Following the August 21st Next event, you may have questions about Tithely 3.0 and how it will affect your church. Let's cover some of the frequently asked questions about 3.0 in this article!
1. Features and Functionality
Q: What’s actually new in 3.0 compared to what we already use (2.0)?
A: Tithely 3.0 features a redesigned dashboard that brings all your tools—Giving, People, Sites, Events, Apps, and Admins—into one central place. Settings are now in the top-right corner, Admin Batch Giving is fully integrated, and Site management lets you edit menus, pages, and navigation directly within the platform—no extra logins needed.
Q: How will the unified admin experience work across all Tithely Products?
A: In the unified experience, all your products—like Giving, People, Sites, Events, and more—live inside one connected dashboard. You’ll stay within the Tithely platform the whole time, without being redirected to separate spaces or logging in again, making it faster and easier to manage everything in one place. Learn more here.
Q: How does MinistrySafe integration work inside the platform?
A: With a ChMS subscription, you can launch Background Checks and assign abuse-prevention training directly from a person’s profile in Tithely—no extra logins needed. Training is role-specific (staff vs. volunteer) and progress can be tracked in Tithely. While ordering happens inside Tithely, reviewing results and full follow-up steps take place in MinistrySafe, accessible through the person’s profile.
Q: What does the new Groups feature in Apps look like?
A: The Groups feature in Tithely Apps enhances community engagement by allowing church members to connect seamlessly. Within the app, members can search for and join small groups, volunteer teams, or ministry groups. Each group has its own chat space, enabling real-time communication among members. Leaders can send targeted push notifications to their groups, keeping everyone informed about meetings, events, or updates. Additionally, members have control over their notification preferences, ensuring they stay connected without being overwhelmed. This integration fosters a more connected and engaged church community. Check out a video HERE.
Q: How does Tithely AI work?
A: Tithely AI is still in development and hasn’t been released yet. Once we have more details about its capabilities and the tasks it will help automate, we’ll share updates in the 3.0 platform so all customers can see how it can support their church workflows.
2. User Experience
Q: Will the admin dashboard be easier to use than before?
A: Yes! 3.0 has a redesigned dashboard that’s simpler and faster, with all key tools—Giving, People, Sites, Events, and more—in one place. Settings are now in the top-right corner, and Admin Batch Giving is fully integrated, so no extra logins/clicks are minimized.
Q: Does 3.0 work on mobile as smoothly as on desktop?
A: Tithely 3.0 is mobile-friendly for giving, events, and basic people management. For full visibility—like reports, large groups, or communications—the desktop is best for managing everything efficiently.
Q: How customizable are the new tools?
A: Tithely 3.0 tools work just like 2.0, but now seamlessly in one platform. Customization options remain the same for now, with updates forthcoming to provide more flexibility and personalization.
Q: Will there be a learning curve for staff and volunteers?
A: While some aspects of the new system may take getting used to, the new dashboard was designed to be more intuitive.
Q: Will there be training or onboarding support for staff?
A: Once your account is migrated, you’ll have access to our updated Help Center with step-by-step articles, with direct links to Help and Support right from your dashboard, and additional resources through Tithely University.
For teams wanting more personalized guidance, we also offer Premium Onboarding—a package of up to five one-hour calls with our team—which can be purchased for dedicated training and support.
3. Migration and Compatibility
Q: When and how do we upgrade from our current Tithely setup to 3.0?
A: All new customers are already on Tithely 3.0. For existing customers, we’re migrating churches in phases to ensure a smooth transition. While we cannot provide and exact date for your account migration, you’ll receive plenty of notice before your upgrade begins.
Q: How does Tithely choose the upgrade order?
A: Tithely selects churches for the 3.0 upgrade based on compatibility with the new system. Because some features from 2.0 aren’t fully available in 3.0 yet, we want to ensure your current products and workflows aren’t disrupted during the transition.
Q: Is there a way for me to volunteer to upgrade first/earlier?
A: At this time, there isn’t a process to volunteer for an earlier upgrade.
Q: Will we lose any data or settings during the transition?
A: Great news! This transition will not affect your Donor, Giving, or reporting data. Everything you rely on in those areas will remain exactly the same.
Q: Are older features/tools being phased out?
A: Tithely 3.0 unifies the functionality of Tithely and Breeze into one seamless platform, meaning some older, standalone tools will be phased out as everything is unified. Instead of switching between multiple dashboards or apps, all your church tools—Giving, People, Events, Communications, and Administration—will now work together in one connected space.
4. Security & Reliability
Q: How is data kept safe, especially with new integrations like MinistrySafe?
A: Tithely keeps your data secure through multiple layers of protection, including AES-256 encryption for data at rest, TLS 1.2+ for data in transit, and secure authentication protocols. Regular security audits, monitoring, and role-based access controls ensure that sensitive information—like donor data or MinistrySafe Background Checks—is protected at all times. Integrations like MinistrySafe operate within this secure environment, keeping your data private while allowing seamless functionality within Tithely.
Q: Does 3.0 improve account/financial security?
A: Tithely employs robust infrastructure and monitoring systems to ensure high availability and reliability. In the event of an issue, the platform's support team is ready to assist and resolve problems promptly. Additional resources like the Help Center and Tithely University are available to help users troubleshoot and maximize platform functionality.
Q: What happens if something goes down-how reliable is it?
A: Tithely employs robust infrastructure and monitoring systems to ensure high availability and reliability. In the event of an issue, the platform's support team is ready to assist and resolve problems promptly. Additional resources like the Help Center and Tithe.ly University are available to help users troubleshoot and maximize platform functionality.
5. Pricing & Access
Q: Does Tithely 3.0 cost extra, or is it included in All Access?
A: No, there’s no additional cost to upgrade from 2.0 to 3.0. Your current plan pricing stays the same—you’ll just get more powerful features and one unified software solution for church management.
Q: Do we need to buy add-ons or is everything bundled?
A: Tithely offers flexibility similar to 2.0: you can choose individual products or get the All Access package, depending on your needs. Giving is free and comes with the free version of People. However, the People (paid subscription) offers a more robust CHMS experience for churches that need advanced People features. Other products, like Apps and Sites, can be purchased separately or bundled together in the All Access package for one low monthly price.
Q: Is pricing affected as our church grows?
A: No. At Tithely, we’re proud to offer the very best tools for churches at a consistent, affordable cost. Whether you’re a small church plant or a large, established ministry, the price of our products doesn’t increase as you grow. Whether you’re a house church or mega church, the Tithely All Access package is just $119/month, giving every church the same opportunity to access powerful tools without paying more based on size.
6. Vision & Future
Q: Why did Tithely build 3.0?
A: We built Tithely 3.0 to simplify church technology and bring the best of Tithely and Breeze together in one seamless church management platform. Instead of managing multiple systems, churches can now enjoy a unified experience that reduces complexity, saves time, and provides easier access to the tools and insights staff need to serve their communities well.
Q: How does this set up churches for the future of ministry?
A: Tithely 3.0 equips churches to thrive in the digital era by centralizing data and tools in one place. This makes it easier for pastors to gain insights into church health, finance teams to see the full picture of giving, communications teams to engage members, and administrators to manage everything more efficiently—helping churches focus on ministry while keeping pace with technology.
Q: What's coming next after 3.0?
A: Tithely is committed to ongoing innovation, and 3.0 is just the beginning. Future updates will include new features like expanded worship and engagement tools, and even more ways to streamline administration and member connection. Our vision is to continue building technology that grows with the church, keeping it simple, accessible, and built to serve.