Summary: This guide provides step-by-step instructions for updating your Giving settings, allowing you to change your deposit frequency (weekly or monthly) and customize the Statement Descriptor—the 5–22 character name that donors see on their bank or credit card statements.
Before You Begin
- You must be logged into your Tithely account and have the necessary permissions to access Giving settings.
- If you have multiple locations, changes will only apply to the one you select.
- Caution: Changing your deposit schedule will include a two-day delay before the next payout.
Step-by-Step Instructions
Update Your Deposit Schedule (Weekly or Monthly)
1. Log in to your Tithely account and Select Giving.
2. Select Settings.
3. Select Deposit and Statement Settings.
4. Select your location (if applicable).
5. Update your Deposit Schedule to weekly or monthly. * Note: To request a daily bank deposit schedule, you must email your request to priority@tithe.ly.
Changing your deposit schedule may cause a delay in your deposits. Please allow additional time for deposits when making updates to your deposit schedule. Learn more about how often funds are deposited.
Update Your Statement Descriptor
1. Log in to your Tithely account and Select Giving.
2. Select Settings.
3. Select Deposit and Statement Settings.
4. Scroll down to Statement Descriptor.
5. Enter your new descriptor into the field.
6. Click Save Changes.
Statement Descriptor Requirements
| Requirement | Details |
| Length | Must be 5 to 22 characters. |
| Case | Will be displayed in all caps. |
| Characters | Cannot use the special characters <, >, ', or " (single and double quotes, and angle brackets). |
| Content | Must not consist solely of numbers. |
Troubleshooting & FAQs
- Why is there a delay after I change my deposit day? The schedule update includes a two-day delay before the next payout. This means the new day you select should be at least two full days away.
- What should I do if I want daily deposits? You must email your request to priority@tithe.ly to set your bank deposit to daily.
- How can I make sure my descriptor will be approved? Ensure the text is between 5 and 22 characters and does not consist solely of numbers.