Summary: When you update the bank account that receives your Tithely deposits, we run a quick security review to protect your church's funds. This article covers what to expect, what you may need to do, and when deposits start going to your new account.
Before You Begin
- You must be an Admin with access to your church's banking settings.
- Have a valid government-issued photo ID ready, and a device with a camera. You may be asked to verify your identity.
- Watch your inbox (including Spam and Junk) for emails from Tithely after you make the change.
- Tithely allows one bank account per campus or location.
Step-by-Step Instructions
- Save your new bank account details. Our system then reviews the change automatically. This security step helps protect churches from fraud and account takeovers.
- Check your email for one of two outcomes.
- No action needed: If we recognize the bank account from your deposit history, the change is approved automatically.
- Action Required: Verify Your Identity: If the account is new to us, you'll get an email with a secure identity verification link.
- Select the verification link in the email and follow the on-screen prompts. You'll be asked to photograph your photo ID and take a selfie. It only takes a few minutes.
- Complete the verification as soon as you can. Once it passes, your bank change is approved automatically. If you don't finish, we'll send reminders after 24 hours and again after 3 days.
- Watch for your next deposit. After approval, deposits follow your normal schedule, which is weekly on Wednesdays by default. Card gifts take 2 business days to clear, and ACH gifts take up to 10.
Troubleshooting & FAQs
- Why do I have to verify my identity? Changing a bank account is one of the most common ways fraudsters try to redirect church funds. Verifying that you're the one making the change keeps your donations safe.
- Will my deposits be paused? Deposits may be held while a bank change is under review. They resume as soon as verification is complete, so finish it promptly to avoid delays.
- My verification failed. What now? You can try again using the same link. Common causes include a blurry photo, glare on the ID or an expired document. If it fails again, our team will contact you to finish the review.
- I didn't get the verification email: Check your Spam, Junk and Promotions folders. If it's not there, contact Tithely Support and we can send you a new link.
- I didn't make this bank change: Contact Tithely Support immediately so we can secure your account.
- What if I don't complete verification within 7 days? The reminders stop and our team reviews the change manually. We may contact you to confirm it, and you'll still need to complete identity verification before the change is approved.