Summary: To help keep your account secure, Tithely sends email alerts to Church Administrators and Donors when a login is detected from a new location. This guide explains how to interpret these emails and the steps to take to secure your account if you suspect unauthorized activity.
Before You Begin
Timestamps: The time of the login presented in the email is in GMT (Greenwich Mean Time). You may need to use an timezone converter tool to translate this into your local time.
Location Accuracy: The sign-in location shown in the email relies on the IP address of the device used. It provides an approximate location and might not precisely match your current physical address.
Step-by-Step Instructions
Securing Your Account (If You Do NOT Recognize the Login)
If you evaluate the time and location and realize you did not initiate the login, you should secure your account immediately.
Step 1: If you log in with a Tithely Email and Password Change your Tithely password immediately. Please reference the guides below based on your specific account type:
- Resetting Your Tithely DONOR Account PIN and Password
- How to Reset your Tithely ADMIN Password and Account PIN
Step 2: If you log in with Apple or Google SSO If you use Apple or Google Single Sign-On (SSO) to access Tithely, you will need to secure those external accounts directly. Please review the security settings for your Google or Apple account to ensure its integrity and immediately change your password with them.
Troubleshooting & FAQs
I recognize the login activity. What do I need to do? If you recently logged in from a new computer, got a new phone, and recognize the activity described in the email, no further action is required. Your account is secure!
I haven't left my house or bought a new device. Why did I get an alert? This email can occasionally be triggered on a familiar device if you have recently updated your Tithely App or if you just started using the New Giving Form.
Why does the location in the email look completely wrong? If you are on a smartphone or tablet, mobile carrier IP addresses are usually not an accurate way to find a user’s real location. They often point to the mobile carrier’s network hub (gateway/PoP) rather than the phone itself, so the location shown by an IP lookup is approximate at best.