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Setting Up and Managing Multi-Factor Authentication (MFA) in Tithely

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Haley S.
Updated:
Summary: This guide walks you through setting up and managing Multi-Factor Authentication (MFA) for your Tithely account using either a text message (SMS) or an authenticator app, ensuring a more secure login experience.

Before You Begin

  • Be prepared to log into your Tithely account as you normally would.
  • If you plan to use an authenticator app, ensure you have one installed on your mobile device (e.g., Google Authenticator, Authy).
  • If you plan to use SMS, have your mobile phone accessible.
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Step-by-Step Instructions

Setting Up MFA for the First Time
  1. Log in to your Tithely account using the normal passwordless flow (enter your email and the code sent to your email).
  2. Choose your preferred MFA method when prompted. You will see two options: Authenticator App (recommended for higher security) or Text Message.
    Option A: Text Message (SMS)
    1. Select Text Message.
    2. Enter your mobile phone number if you do not already have one confirmed on file with Tithely.
    3. Check your phone for a text message containing a verification code.
    4. Enter the code to confirm setup. Text messaging is now your default authentication method.
    5. Click Continue to access your account.
       
    Option B: Authenticator App
    1. Select Authenticator App.
    2. Scan the provided QR code with your authenticator app. (Alternatively, click to copy and paste the setup key if you cannot scan the code).
    3. Enter the 6-digit code generated by your app to confirm setup.
    4. Click Continue to access your account.
Managing Your Two-Factor Authenticators (Adding Backups)
  1. Navigate to your User Settings within Tithely.
  2. Locate the Login Security section.
  3. Click Manage Two-Factor Authenticators.
  4. Confirm your identity by entering a code from your current default MFA method (text or app).
  5. Select an option to add a backup method (e.g., add SMS if you use an app, or vice versa).
  6. (Optional) Download or copy your Recovery Codes. These are 10 single-use codes that can be used as a backup if you lose access to your primary methods.

Troubleshooting & FAQs

  • What happens on subsequent logins after MFA is set up? After your initial setup, the process is seamless. Once you complete the initial email login, Tithely will automatically prompt you for your chosen MFA method (sending a text or asking for your app code) without requiring extra clicks.
  • Can I bypass the MFA setup? No. Once MFA is enabled for your organization, it is a required step for security purposes and cannot be bypassed.
  • What are Recovery Codes and should I use them? Recovery codes are 10 unique, single-use codes provided in your MFA settings. While not required, downloading or printing them is highly recommended as a backup in case you lose your phone or access to your authenticator app.

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